Frequently Asked Questions

The Vibe Smart Neck Massager utilizes low-frequency electrical impulses with TENS (Transcutaneous Electrical Nerve Stimulation) technology to help restore sore neck muscles. The Vibe Neck Massager will also reduce neck strain and restore damaged cervical balance. This Neck Massager combines low-cycle acupulse technology and constant heat to gain a calming relief for your neck muscles. Using both electrical impulses and heat the Vibe Neck Massager reaches 3-5 cm below the skin to open pain points, and reduce stress associated with the cervical spine. The Vibe Smart Neck Massager has fifteen different levels of force and three different massage modes. Suggested use is 15 min daily to see noticeable results. 

*Not for use with pacemakers or if pregnant

The strong elastic band on the Vibe Neck Massager allows for a wide range of sizes, and fits comfortably on most people. In the unlikely event that you experience a problem with fit we will arrange to either send you a new product, or provide a full refund of the purchase price. 

Yes! The Vibe Smart Neck Massager is safe and convenient to use. The massager has a default power off at 15 minutes to allow for safe power consumption and peace of mind. So be rest assured you can relax or work with the Vibe Neck Massager without worry. The suggested use is 15 minutes daily. 

Yes, all orders over $100 will have free shipping.Orders under $100 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Shipping destinations:

• Australia
• Canada
• United Kingdom
• United States

As soon as your order has been fulfilled, you will receive a shipping confirmation email. This email will include a tracking link, which you will then be able to use to track your order. Your order will usually take around 24-48 hours to be fulfilled. 

*Please note, tracking can take around 24-48 hours to update after fulfillment

After you have received your confirmation number you can check the status of your order by visiting Order Lookup. 

Delivery may take anywhere between 7 - 21 days depending on location. However we do our best to get items to you as fast as we can. 

Yes, you can be absolutely sure that all of your purchases from Vibe Smart Massager are safe and secure. 

You can select your preferred payment method at checkout.

We accept all major credit cards: Visa, Mastercard, Discover, Amex. 

We also accept: Paypal, Amazon Pay, Apple Pay, Google Pay, & Shop Pay. 

Note that additional exchange fees may apply if your currency is anything other than US dollars.

We process all orders in USD. While the content of the cart may be displayed in your local currency, you will checkout using USD at the most current exchange rate. 

For all US residents taxes will be charged depending on the varying state requirements. International taxes might be applied depending on your country's tax policy. Customs & Duties are calculated as a percentage of the customs value of the goods. The percentage or rate varies depending on the type of goods. You can check the tariff requirements for your country for more information.The customs value is generally made up of: the price paid for the goods + the insurance cost + the shipping cost. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy: 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards cannot be returned. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Visit our Return Policy for more information. 

The Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from vibesmartmassager.com 
(the “Site”).

Visit our Privacy Policy for more information.

If you still have any questions we would love to speak with you. Please email us at support@vibesmartmassager.com, or through our contact form.